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We are providing the book'ables to make it easier for you to present this framework to your colleagues!Ā Right-click on the images to download them.Ā 

You may use the images with the caveat that they are used unmodified, other than resizing, and that the book attribution and copyright remain part of the image.Ā 

HereĀ is a link to the CRM CoE Master Framework's Glossary.
A Master Framework for the CRM Center of Excellence

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Figure 1 - Digital Revolution
Figure 2 - Five-Step Process for CRM CoE Refinement
Figure 3 - Domains in the CRM CoE realm of interest
Figure 4 - CRM CoE realm of interest
Figure 5 - CoE Cultural Aspects
Figure 6 - Business outcomes ladder
Figure 34 - Business outcomes ladder, from the bottom up
Figure 35 - Business outcomes impacted by functions
Figure 36 - Functions organized in buckets according to Cultural Aspects
Figure 37 - Cultural Aspect buckets across capabilities and domains
Figure 38 - The Five-Step Process iterating CRM CoE refinement
Figure 38 - The Five-Step Process iterating CRM CoE refinement
Figure 40 - Financial justification strategies by function
Figure 41 - Cost breakdown
Figure 42 - Leadership team roles evolve
Figure 43 - CoEā€™s journey to maturity
Figure 44 - Salesforce CoE operating models
A Master Framework for CRM Center of Excellence book cover right facing
A Master Framework for CRM Center of Excellence book cover left facing