CRM CoE Framework Leader certification course

• Cohort 1: Admission closed

  We are thrilled to announce that admissions for Cohort 1 of our Nonprofit CRM Center of Excellence (CoE) Alliance are now closed. A heartfelt thank you to all the participants who applied. We look forward to embarking on this transformative journey together.

• Cohort 2: Enrollment Now Open

  We are excited to open enrollment for Cohort 2, commencing on July 10, 2025. The early bird special is $500 off the regular price. $950 through for applications submitted before the end of day, May 15, 2025.

Objectives: To Educate, Inspire, and Develop CRM CoE Leaders

• Define CRM CoE Purpose: Introduce the strategic role and organizational models of CRM CoEs.
• Master the CRM CoE Framework: Teach key domains, capabilities, functions, the Five-Step Process, and business outcomes.
• Lead with Strategy: Align leadership with business goals to drive measurable value.
• Refine Operations: Apply the Five-Step Process for prioritizing functions and defining improvement via first principles, standards, best practices, and KPIs.
• Drive Innovation: Leverage AI and automation as enablers of continuous CoE improvement.
• Foster Collaboration: Promote cross-functional engagement, communication, and talent development across CRM ecosystems.

Key Outcomes:

• Define CRM CoE strategies aligned to business priorities
• Design outcome-oriented processes
• Lead teams to improve business impact
• Build the CRM CoE ecosystem culture around producing business outcomes

Post-Program Support

• Alumni Network: A community for graduates to facilitate ongoing networking,career support, and professional development.
• Resource Access: Continued access to course materials for a year to reinforce learning and application.

Price: 

• $1,450.00

Application for the CRM CoE Framework Leader certification course starting July 10, 2025

Eight weekly one-and-a-half-hour classes on Thursdays at 7 PM CST.

Certification Criteria:

• Attendance: Minimum 75% of live sessions.
• Complete all assignments and quizzes.
• Submit an acceptable capstone project – a CRM CoE strategic roadmap for your actual or hypothetical CoE
• A score of 80% or higher on the quizzes and final assessment.