Your journey in CRM leadership continues here!

CRM CoE Mentoring and Certification Program

Are you ready to take your CRM expertise to the next level? Whether you're a CRM platform owner, business leader, or aspiring CRM CoE leader, this 8-week CRM CoE Mentoring and Certification Program is your pathway to mastery. Designed to empower professionals in CRM strategy, operations, and innovation, this program equips you with the skills and tools to achieve tangible business outcomes.

Just to let you know, application submission is required but does not ensure admission.

What You'll Gain:

• Master the CRM CoE Framework: Learn to align CRM strategies with organizational goals.
• Optimize Processes for Success: Implement governance, standards, and best practices for measurable efficiency.
• Lead with Confidence: Build and lead cohesive CRM teams toward organizational objectives.
• Drive Innovation: Leverage AI and emerging technologies to foster continuous improvement.
• Achieve Certification: Earn the prestigious "Certified CRM CoE Framework Leader" credential.

Program Highlights:

• Comprehensive Curriculum: Eight core modules cover every aspect of CRM CoEs, from strategic alignment to data governance.
• Expert Mentorship: Learn from industry leaders like Velu Palani, Charlie Havens, and renowned guest speakers.
• Interactive Learning: Engage in live sessions, group discussions, and real-world case studies.
• Capstone Project: Develop a customized CRM CoE strategic roadmap for your organization.

Example Guest Sessions:

• Adaptive Leadership in Matrixed Environments by Andrew Davis
•  Evaluating AI use cases for applying framework to your CoE by Andy Roy
• AI in CRM CoEs by Vern Keenan

Who Should Enroll?

• CRM platform owners and practitioners
• IT and business directors
• Enterprise architects
• Current and aspiring CRM CoE leaders
• Executives responsible for CRM funding

Course Details:

• Prerequisite: Read the book, "A Master Framework for CRM Centers of Excellence"
• Duration: 8 weeks
• Format: Weekly 90-minute live sessions with recorded playback options
• Assessments: Weekly quizzes, a capstone project, and a final certification exam
• Certification: "Certified CRM CoE Framework Leader"

Why Choose This Program?

• Gain hands-on experience through practical assessments and a capstone project.
• Learn from experts with real-world CRM leadership experience.
• Develop actionable strategies to enhance CRM performance and deliver business value.
• Join a growing community of certified CRM CoE leaders for continued learning and networking.

Register Today!

Seats are limited—don’t miss your chance to become a Certified CRM CoE Framework Leader. 

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Take the first step toward transforming your CRM career and driving organizational excellence.